Frequently Asked Questions

Who can be a patient?

Can I print and complete my patient forms before coming?

How long is the wait to see a medical provider?

Is there any way to schedule an appointment?

What is a primary care physician?

Can I have help getting to the clinic?

How can I save time and money regarding my medical bills?

When am I expected to pay for services?

Why do I sometimes receive more than one bill for the same date of service? How do I tell them apart? Who do I contact if I have questions?

Does Doctors Without Delay accept my insurance?

If I have insurance, what is my responsibility?

What if I don’t have insurance?

How can I get on a payment plan if I can't afford to pay my bill all at once?



Answers to Frequently Asked Questions

Who can be a patient?
Everyone is welcome, there are no restrictions.

Can I print and complete my patient forms before coming?
Yes, you can print and complete forms for you and your family before coming to the clinic. Click here to learn more.

How long is the wait to see a medical provider?
Patients are seen on a first come, first serve basis. So depending on the number of patients requiring attention, you may experience a short wait. You will be seen the day you come in. If your schedule is time sensitive, you may call ahead (785.688.3627) and ask about the expected wait time. To be fair to all, we cannot reserve a time for any patient. Should an emergency situation arise, a staff member will advise you of the approximate wait time, or you will be given the opportunity* to see another provider via their private practice located on-site in the adjoining clinic. (*Saturdays excluded.)

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Is there any way to schedule an appointment?
Although Doctors Without Delay does not accept appointments, you are welcome to contact one of the medical providers directly through their private practice to schedule an appointment. Click here to visit their website.

What is a primary care physician?
A primary care physician is your first line of defense in maintaining good health by promoting preventative care. Keeping you well rather than treating you only when you are sick is the best form of medicine and less costly. To establish a doctor as your primary care physician, simply visit with one of Doctors Without Delay’s nurses or medical providers. They can assist you in establishing a primary care relationship through a private practice.

Can I have help getting to the clinic?
Yes, Rooks County Health Center offers a transportation servicethat covers all of Rooks County. Travel is also provided from Rooks County to the neighboring counties of Graham, Phillips, Osborne and Ellis. Rides should be scheduled 24 hours in advance and are accepted on a first come, first serve basis. Rooks County Health Center’s Transportation Service is provided in part by the Kansas Department of Transportation. To learn more or to schedule a ride, call (785) 434-4553 or click here to view their web page.

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How can I save time and money regarding my medical bills?
Doctors Without Delay is much more cost effective than being seen in the emergency room for a minor acute problem. Your cost for the visit is consistent with other clinics in the community. Doctors Without Delay’s billing professionals can help you be proactive regarding medical expenses. You should always carry current insurance cards and photo identification with you and present them at each visit. Doctors Without Delay scans your insurance card for proper claim submission to your insurance provider. Always be prepared to verify and update personal information and notify Doctors Without Delay of any changes in your insurance for the best results.

When am I expected to pay for services?
To keep medical costs down, payment for your medical exam is expected at time of service. Cash, checks and credit cards are accepted. Depending on your insurance coverage, your out-of-pocket expense for the medical exam will vary. You are welcome to call ahead and find out what your expense would be before coming to the clinic. Payment arrangements can be made through our billing department. Lab, diagnostic imaging or other services provided by the hospital will be billed separately. Depending on the services provided, it can take several weeks before you receive a summarized bill showing these details and the amount owed less any amount paid by an insurer or other agency.

Why do I sometimes receive more than one bill for the same date of service? How do I tell them apart? Who do I contact if I have questions?
Multiple statements occur for a variety of reasons and are inherent to the process of medical billing. Physicians, surgeons, radiologists, pathologists and other specialists bill you separately for their services as it is common that these specialists are contracted by multiple hospitals versus being employed by one. If you have a question about a bill, refer to the name on the statement itself to know who to call for more information.

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Does Doctors Without Delay accept my insurance?
Yes, Doctors Without Delay accepts all insurance carriers. However, it is in your best interest to learn from your insurance carrier if Doctors Without Delay is considered one of their “network providers”. If your insurance carrier considers Doctors Without Delay outside of their network, contact Doctors Without Delay’s billing department at 785.434.2622 to see if Doctors Without Delay can be included. The benefit of working with a medical provider that is designated as a “network provider” by your insurance carrier can translate into fewer out-of-pocket expenses passed onto you as the patient. Doctors Without Delay and Rooks County Health Center also provide a courtesy pre-certification service with regard to major medical procedures such as an MRI, CT Scan, radiology tests or surgery to ensure your insurance will cover the procedure.

If I have insurance, what is my responsibility?
Each time you receive services from the clinic, Doctors Without Delay requests your insurance card for proper claim submission to your insurance provider. Any portion of the medical exam not covered by your insurance provider will be due at the time of service. Lab, diagnostic imaging or other services provided by the hospital will be billed separately. Depending on the services provided, it can take several weeks before you receive a summarized bill showing these details and the amount owed less any amount paid by an insurer or other agency.

What if I don’t have insurance?
If you do not have health insurance coverage, you are responsible for the cost of the medical exam at time of service. There is a sliding scale available for those patients demonstrating financial need. Lab, diagnostic imaging or other services provided by the hospital will be billed separately. Depending on the services provided, it can take several weeks before you receive a summarized bill showing these details and the amount owed.

How can I get on a payment plan if I can't afford to pay my bill all at once?
If you are unable to pay immediately, a flexible payment option is available. Financial assistance is also available for those who qualify, and Doctors Without Delay can assist in directing you to a number of resources.

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